The 2021 Front Office Omnibus Survey by Ryan Strategic Advisory uncovered a number of interesting trends among the CX service buying community. However, the shifts in delivery preferences around the American nearshore was one of the most pronounced that emerged from this year’s sounding of 628 enterprise contact center executives.
NEARSHORE 2021: A New Service Delivery Paradigm, written by Sean Goforth, uncovers what the outsourcing community needs to consider when establishing or expanding a presence in the Caribbean and Latin America. Among the key dynamics that are discussed in this document include the evolving nearshore country preferences among enterprise CX decision-makers, what is driving site-selection choices and the likely evolution of this region as part of a broader, diversified BPO delivery footprint.
Complete the fields below to download NEARSHORE 2021: A New Service Delivery Paradigm for the latest and most comprehensive insight into the ongoing CX BPO opportunities in America’s nearshore.
For more information or for any questions on this report please email Sean Goforth.