Ryan Strategic Advisory is pleased to announce that is has published a report on multilingual CX delivery from Egypt.
This document highlights the ongoing opportunity for enterprises and their BPO partners to leverage Egypt as a quality point for multingual CX support. It specifically identifies the country’s strong language skills coupled with real-world proof points that validate the Egyptian value proposition.
It is noted that Egypt was ranked among the top 5 most favored offshore CX delivery locations according to respondents in the 2021 Front Office Omnibus Survey, which is Ryan Strategic Advisory’s annual sounding of enterprise contact center decision-makers in Western Europe, Australia and North America. Egypt’s capacity to manage multiple languages with experienced speakers is a key driver for its ongoing level of interest from key CX buying demographics.
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