Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership document, CX Offshore Trends in Asia-Pacific, written by Research Partner Sean Goforth.
This is the first formal report published by Ryan Strategic Advisory on what is arguably the region with the longest legacy of providing front-line services to an expanding list of key demand markets. The main topics examined in this document include the evolving drivers for offshoring into Asia-Pacific, the competitive dynamics found within both established and emerging APAC outsourcing locations, and buyer preferences for CX delivery points within this region.
“We are excited to provide our unique insight into the competitive dynamics of the Asia-Pacific region’s unique CX delivery environment” stated Peter Ryan, Principal Analyst and Founder of Ryan Strategic Advisory. “It is a part of the front-office BPO world that continues to expand both in terms of delivery points, as well as services provided. It is only logical that it remains a mainstay of the broader offshore / nearshore CX delivery dynamic”.
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