Ryan Strategic Advisory’s annual barometer of outsourcing trends related to the European nearshore has now been published.
Europe and the Nearshore: 2025 outlines the most factors impacting the delivery of third-party CX services from Central / Eastern Europe and various countries in the Middle East and Africa.
“The business world has faced significant macro-level challenges over the past few years, and these have directly impacted customer management delivery strategies for European decision-makers. Europe and the Nearshore: 2025 provides clarity on not only what has been driving some of these commercial choices by enterprise executives, but the direction these are likely to take moving forward. Readers should view this document as a key part of their planning strategy tools, as they prepare for the second half of this year and beyond”, stated Peter Ryan, founder and Principal Analyst at Ryan Strategic Advisory.
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