BPOs Can’t Delay Bolstering Cybersecurity Capabilities
No one should underestimate the extent to which digital crime continues to menace businesses across sectors. High profile hacks are regularly reported, and the impact on individuals affected is so great that it is nearly impossible to quantify. It was with this backdrop that Huntress and Ryan Strategic Advisory recently hosted a thought-leadership lunch in […]
Profiles in Emerging Outsourcer Success: 2026
Ryan Strategic Advisory is pleased to release its annual showcase of BPOs that every industry watcher needs to have on their respective radars – Profiles in Emerging Outsourcer Success: 2026. This report highlights 5 growing providers that continue to innovate for their clients. Those firms included in this year’s report include Axendi, Contact Web, Nakama […]
Recent Elections Could Reshape Nearshore CX
When it comes business continuity, today’s geo-political dynamics are keeping things interesting. In this context, recent elections have the potential to change customer management in the European and American nearshores. With voters expressing a will for change in crucial delivery markets, this may provide outsourcers and their clients with re-emerging alternatives; in others, it could […]