Profiles in Emerging Outsourcer Success: 2026
Ryan Strategic Advisory is pleased to release its annual showcase of BPOs that every industry watcher needs to have on their respective radars – Profiles in Emerging Outsourcer Success: 2026. This report highlights 5 growing providers that continue to innovate for their clients. Those firms included in this year’s report include Axendi, Contact Web, Nakama […]
2026 CX Technology and Services Buyers’ Outlook
Ryan Strategic Advisory has published its latest outlook on CX technology and services trends for 2026. This report was based on a survey of enterprise customer experience managers based in Australia, Canada, Germany, the United Kingdom and the United States. According to the insights gleaned from this sample, there is notable commercial optimism among captive […]
Latest Research – Offshore CX Confidence Index 2025
Cognitive Copy and Ryan Strategic Advisory are pleased to jointly publish the Offshore CX Confidence Index 2025. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what 220+ CX and BPO leaders think about global labor markets, infrastructure, public […]
America and the Nearshore: 2025
Ryan Strategic Advisory is pleased to announce the publication of America and the Nearshore: 2025. This report is the annual analysis of key BPO / CX trends in the established and emerging destinations of Latin America and the Caribbean. With global political / economic uncertainty running at high levels, no outsourcing delivery region is immune […]
Europe and the Nearshore: 2025
Ryan Strategic Advisory’s annual barometer of outsourcing trends related to the European nearshore has now been published. Europe and the Nearshore: 2025 outlines the most factors impacting the delivery of third-party CX services from Central / Eastern Europe and various countries in the Middle East and Africa. “The business world has faced significant macro-level challenges […]
Latest Research: Key CX Trends in the Public Sector – 2025
Tayma Solutions and Ryan Strategic Advisory have jointly published the latest research related to customer management in the public sector. This industry brief was co-authored by Tayma Solutions’ Principal Consultant Lian Rowlands and Peter Ryan, Principal Analyst at Ryan Strategic Advisory, and covers the most important CX dynamics within government bodies. ‘Government CX leaders clearly […]
Profiles in Emerging Outsourcer Success: 2025
Profiles in Emerging Outsourcer Success: 2025, Ryan Strategic Advisory‘s annual report covering the up-and-coming CX BPO operators that need to be on the radars of customer management leaders around the world, is now available for download. This document discusses the critical success factors of six independent outsourcing operators, based in Barbados, Egypt, France, Honduras, the […]
Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
Latest Research – 2025 CX Technology and Services Buyers’ Outlook
Ryan Strategic Advisory is pleased to announce the publication of its 2025 CX Technology and Services Buyers’ Outlook. This report is designed to provide a snapshot of what those procuring CX technology solutions and services are considering in their plans for the coming calendar year. Some of the most important elements discussed in this document […]
Latest Research – CX Offshore Trends in Asia-Pacific
Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership document, CX Offshore Trends in Asia-Pacific, written by Research Partner Sean Goforth. This is the first formal report published by Ryan Strategic Advisory on what is arguably the region with the longest legacy of providing front-line services to an expanding list of […]