Industry Report – New CX Realities with the Biden Administration
The world has just witnessed Joe Biden sworn in as the 46th President of the United States of America. While these events were unfolding, Mark Angus and Peter Ryan were busy finalising a special report and whitepaper entitled: New CX Realities with the Biden Administration. Thanks to leading industry analysts and knowledge leaders, Bill Pieper, […]
Ryan Strategic Advisory Publishes White Paper with ITIDA – Egypt’s Role in the Evolution of Global BPO
Ryan Strategic Advisory is pleased to announce that it has published a white paper in partnership with the Information Technology Investment Development Agency (ITIDA) of Egypt. This document, titled Egypt’s Role in the Evolution of Global BPO, provides a spotlight on how this country has navigated a pathway to being among the most sought-after delivery […]
Peter Ryan Joins the CX Files Podcast
Ryan Strategic Advisory is pleased to announce that its founder and Principal Analyst Peter Ryan is joining the CX Files as co-host. The CX Files was founded in 2018 by Mark Hillary, the CEO of Carnaby Content. Over its time on the air, this podcast has emerged as the go-to listening point for all matters […]
American Nearshore 2020 BPO Analysis Now Available
Ryan Strategic Advisory is pleased to offer its readers a special take on the American nearshore, written by research analyst Sean Goforth. Drawing on data collected in the 2020 Front Office BPO Omnibus Survey, this document outlines the most important commercial facets that outsourcing players need to know, both those that are already in the […]
Ryan Strategic Advisory Publishes a Mid-Year Contact Center Report with Dizzion
Ryan Strategic Advisory is pleased to announce that it has published a mid-year contact center report with leading remote-working technology provider Dizzion. This in-depth report covers a number of important topics and trends related to the contact center market, which include the growth of home-working, remote agent management and how best to manage customer experience […]
Ryan Strategic Advisory Publishes White Paper With ATAC
Ryan Strategic Advisory is pleased to announce that it has published a thought-leadership white paper with home-based agent outsourcing provider ATAC. This document highlights the importance of business contingency planning and the role that work-at-home customer experience delivery plays in this process. Key elements that are discussed in this white paper include the the growing […]
Ryan Strategic Advisory Publishes White Paper With GlowTouch
Ryan Strategic Advisory is pleased to announce that it has published a white paper with outsourcing provider GlowTouch. Titled Customer Experience, Operational Excellence, and the Human Touch, this white paper was written on the back of a fact-finding tour of the GlowTouch operations in Mangalore, India during Q1 2020 by Peter Ryan, Principal Analyst at […]
Ryan Strategic Advisory Publishes White Paper With HGS
Ryan Strategic Advisory is pleased to announce that it has recently published a white paper in conjunction with HGS titled Leveraging Bot Technology to Enhance the Customer Experience. This document summarizes the key take aways from the HGS round table on automation solutions that was held recently in Ascot, comprising some of the most important […]
Ryan Strategic Advisory Publishes White Paper with Activus Connect
Ryan Strategic Advisory is pleased to announce that it has published a white paper with Activus Connect, one of the newest and most exciting customer experience services players in the United States. Titled Enhancing the Best Customer Experience Outcomes in an Evolving US Market, this white paper outlines the emergence of Activus Connect as a […]
Ryan Strategic Advisory Publishes White Paper for Xceed
Ryan Strategic Advisory is please to announce that it has published a white paper for leading Egyptian contact center services provider Xceed. Over the past few years, the Egyptian contact center offshoring sector has truly re-asserted itself as a force to be reckoned with in terms of customer experience delivery excellence. Xceed, which is one […]