Mixed 2017 Results a Clarion Cry for Outsourcers to Diversify

By now, the financial results of most publicly-traded BPO players have been published, exposing some interesting trends.  As with every reporting period, some outsourcers performed better than others, but what is certainly intriguing is how those over-achievers have managed to best the competition.  If there is one lesson learned from 2017, it will be that […]