5th Talent Work-at-Home Study Key Reading for Front-Office BPOs

5th Talent

The past four months have been surreal for customer experience professionals, with confusion and upheaval looming large for outsourcers.  It is in this vein that upstart consultancy 5th Talent recently published a study on trends in work-at-home agent management. Broadly speaking, the research points to a preference among front-line employees for more flexibility when it […]