Europe and the Nearshore: 2025
Ryan Strategic Advisory’s annual barometer of outsourcing trends related to the European nearshore has now been published. Europe and the Nearshore: 2025 outlines the most factors impacting the delivery of third-party CX services from Central / Eastern Europe and various countries in the Middle East and Africa. “The business world has faced significant macro-level challenges […]
Latest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX […]
Africa’s BPO Star Rises
The world is getting flatter, according to many offshoring observers. To a large degree, this is true. The plethora of overseas destinations vaunting themselves as the next big thing in BPO some 10 – 15 years ago are no more, because so many have become established centers of delivery excellence. Now there is a school […]