Real-time Voice Translation Biggest BPO Disruptor in Years
Since the launch of ChatGPT, the entire world has been consumed by hype cycles around what AI can do to simplify business processes for different sectors of the economy. The CX space has not been immune to this trend, with various scenarios reminiscent of a bad Space: 1999 episode being bandied about at customer management […]
Alorica Innovating in CSR with MLBA
Corporate efforts to act in a socially responsible fashion are more pronounced today than at any other time in recent history. Across sectors, there is a recognition among decision-makers that there needs to be a structure in place at the enterprise level to tackle community and environmental ills. Not only do these efforts mean a […]
Alorica Expansion Confirms Bulgaria is a Market on the Move
In the domain of offshore outsourcing, sometimes locations pop up that just feel right for providers. Over the past several years, there have been a swath of countries that came to the forefront of customer experience delivery. Some have been a flash in the pan, while others have cemented their position as locations of choice. […]