America and the Nearshore: 2025
Ryan Strategic Advisory is pleased to announce the publication of America and the Nearshore: 2025. This report is the annual analysis of key BPO / CX trends in the established and emerging destinations of Latin America and the Caribbean. With global political / economic uncertainty running at high levels, no outsourcing delivery region is immune […]
Latest Research: Mexico in the Nearshore Spotlight
Ryan Strategic Advisory has published its 2023 analysis of Mexican BPO and CX delivery trends. It is noted that Mexico was identified as the most favored American nearshore delivery destination in the 2023 Front Office CX Omnibus Survey. This sounding of over 700 enterprise buyers of outsourced customer experience services highlights the long-term value of […]
NEW REPORT – NORTH AMERICA AND THE NEARSHORE
Ryan Strategic Advisory is pleased to announce the publication of North America and the Nearshore: the Search for Post-Pandemic Stability. This new, ground-breaking report covers the current trends in CX delivery within the American nearshore. Written by Director of Syndicated Research, Sean Goforth, this annual publication outlines the state of the industry and important competitive […]
NEARSHORE 2021: A New Service Delivery Paradigm
The 2021 Front Office Omnibus Survey by Ryan Strategic Advisory uncovered a number of interesting trends among the CX service buying community. However, the shifts in delivery preferences around the American nearshore was one of the most pronounced that emerged from this year’s sounding of 628 enterprise contact center executives. NEARSHORE 2021: A New Service […]
itel Expansion a Nearshore Success Story
Outsourcers should think big in the second half of 2021. itel certainly is, by embarking on a significant expansion plan that positions it optimally for clients. But, what is key in the itel story is its embrace of the American nearshore as its base of CX delivery. This strategy has served this growing firm well […]
Political Tumult Hastens a Consolidated American Nearshore
Ryan Strategic Advisory analyst Sean Goforth provides special guest commentary on the impact of political changes in the American nearshore on the region’s front-office outsourcing community. Last week I sat in a filled Mexico City amphitheater as Alberto Fernández, president-elect of Argentina, outlined his vision for Latin American integration. “It is an axis to create […]
Nearshoring Capabilities are Crucial Across Demand Markets
With so many enterprise contact center buyers uncertain about how best to manage customer experience, deciding between different business models can be a daunting task. Today, the options for doing business can appear as confusing as they are risky. Organizations can keep work onshore. They can send it halfway across the planet. Or, perhaps, they […]