BPO Site Choices Highlight the Need for Geographic Diversification
As the world continues to watch with uncertainty as emerging COVID19 variants impact all aspects of daily lives, forward-looking BPO players are planning accordingly. Despite the obvious changes in lifestyles and working models, customer management activities continue at a frenetic pace. This is positive in that consumers continue to purchase goods and services. But the […]
Ascensos Istanbul Deployment a Major BPO Turning Point in Turkey
The shift in mindset around site selection for customer experience delivery is accelerating, owing at least in part to the ongoing changes resulting from COVID19. One of the more interesting elements of this trend has been the willingness of organizations to consider new delivery points. The decision by UK-based outsourcer Ascensos to choose Turkey for […]