Tensions Between Serbia and Kosovo May Lead BPOs Reassessing the Balkans
By Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory Military tension between Kosovo and its larger neighbor Serbia flared up again recently, the latest sign of instability in the Western Balkans. In late September, police in a town in northern Kosovo engaged in a shootout with dozens of armed Serbs, killing three and […]
Alorica Expansion Confirms Bulgaria is a Market on the Move
In the domain of offshore outsourcing, sometimes locations pop up that just feel right for providers. Over the past several years, there have been a swath of countries that came to the forefront of customer experience delivery. Some have been a flash in the pan, while others have cemented their position as locations of choice. […]
Ryan Strategic Advisory and Anikanov.com Publish Balkans Front Office BPO Report
Anikanov.com and Ryan Strategic Advisory, as part of the CxOutsourcers network, are pleased to announce the publication of their report that focuses on the contact center outsourcing opportunity to be found in the Balkans. This report provides prospective and existing investors with a strategic overview of what is seen as among the last cost-effective nearshore […]