Eastern European BPO Resilient 6 Months After Ukrainian Invasion
Special commentary by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory About a month ago, a leading business service advisory hosted a webinar where analysts cautioned that BPO investment was moving westward across Europe. The conclusion they reached was that Lisbon was fast becoming a go-to locale for outsourcers looking to position for […]
Digital Nomads Can Fuel Gig CX
Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they can practice their respective crafts. This includes everything from trading equities on the financial markets to contributing to the design of a new architectural project or teaching the nuances of Cold War history […]
Serbia a Hidden European Nearshore BPO Gem
As executives aim to find a new balance between shoring delivery models, it is abundantly clear that the capacity to source new locations that drive quality and value is paramount. With this in mind, the extent to which buyers and BPOs have been prioritizing Central and Eastern Europe over the past several months is nothing […]
2021 Business Friendly Cities Index Highlights European Nearshore Opportunities
Photograph of Ljubljana used under creative commons licence from pixelsblue Business continuity is one of the most important CX drivers in 2021 and a key European nearshore driver. There is no question that outsourcers are actively seeking new opportunities to diversify their delivery risk profile by leveraging new, and in some cases less obvious, destinations. […]