Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
South Africa’s Unrest May Spell Gains for the Anglo Nearshore
Special Commentary by Sean Goforth, Nearshore Analyst at Ryan Strategic Advisory More countries are coping with violent protests now than at any time since 2008, including the offshore CX powerhouse South Africa. In July, two provinces in South Africa convulsed amid rioting that left hundreds dead, while also disrupting operations for outsourcers during this period. […]
Belize Carving Out a Nearshore English Niche
The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not only the tried-and-tested, but also others that provide new opportunity. In the case of English-language sites, new options are becoming less appealing than they were a few years ago, thanks to rising costs […]