South Africa’s North American Appeal on Display at BPESA Summit
The past several years have seen a dynamic change in the offshore contact center business model’s evolution. Going into 2020, established norms will be thrown out the window, as more enterprises look to engage with outsourcers that are able to drive not only low costs from destinations overseas, but strong value as well. It is […]
Harambee Disrupts South African BPO Using Impact Sourcing
Momentum around South Africa’s outsourcing sector continues in 2019, with that country’s BPO stakeholders charging forward into offshore markets new and old. This comes on the heels of a number of major initiatives and promotions engineered by South African outsourcing leaders. One of the most interesting angles is how impact sourcing initiatives are facilitating investment. […]
BPESA Post Event Analyst Review Webinar Now Live
A webinar was held recently to glean the views of several participants in the BPESA Analyst Immersion, which took place during November in South Africa. Moderated by Peter Ryan of Ryan Strategic Advisory, this fascinating discussion includes Jens Butler of Tech Research Asia, Stephen Loynd of Frost & Sullivan and Mark Angus of Knowledge Executive. […]
First-Class Facilities an Important Driver for South African BPO
There are many factors that drive outsourcers to choose a particular location for delivery of front-line services. Obviously, cost levels, volumes of skilled labor, and favorable government policies count for a lot in this regard. But, so too does the availability of appropriate commercial facilities. This is an area in which the cities of Johannesburg […]
Gauteng BPO Promotion Initiative is a Boost to South African Outsourcing
The health of any industry is measured by how its players re-invent their value proposition for prospective buyers. In the case of South African BPO, Gauteng Province is leading the way in this regard. While always an active domestic contact center delivery location, for a long time South Africa’s most populous province has limited its […]