Ryan Strategic Advisory Publishes White Paper with ITIDA – Egypt’s Role in the Evolution of Global BPO
Ryan Strategic Advisory is pleased to announce that it has published a white paper in partnership with the Information Technology Investment Development Agency (ITIDA) of Egypt. This document, titled Egypt’s Role in the Evolution of Global BPO, provides a spotlight on how this country has navigated a pathway to being among the most sought-after delivery […]
Czech Contact Center Sector Evolving With Local Market Realities
Each national contact center market has its nuances. And while commonalities can be found across different countries, the reality is that any customer experience provider that plans to succeed somewhere will need to recognize the distinctiveness of the field in which they are playing. It the case of the Czech Republic, there has been a […]
Independent Industry Associations Vital for BPO Success
No one knows an industry better than the players involved in its ecosystem. That is just a fact of life. In the current contact center services space, this comprises various elements across the customer experience value chain, with each component contributing to the success of the others. When combined into a group that works collectively, […]
Alorica Innovating in CSR with MLBA
Corporate efforts to act in a socially responsible fashion are more pronounced today than at any other time in recent history. Across sectors, there is a recognition among decision-makers that there needs to be a structure in place at the enterprise level to tackle community and environmental ills. Not only do these efforts mean a […]
Egypt is Solidifying its BPO Comeback
The world is an unstable place. More outsourcing executives and their clients are conscious of the instability that is touching both offshore and nearshore front-office delivery locations, and this is placing considerable pressure on site selection strategies. But, one country where the news continues to be positive is Egypt. Its stakeholders have managed to maintain […]
Getting Green Has Never Been More Important in Front Office BPO
It’s not easy being green, but it is clear that businesses have to be serious about the environment. Recent revelations around the acute need to improve all aspects of commercial activity cannot be lost on the contact center space, and it is time for outsourcers to step up. Not only is this green imperative due […]
Alorica Expansion Confirms Bulgaria is a Market on the Move
In the domain of offshore outsourcing, sometimes locations pop up that just feel right for providers. Over the past several years, there have been a swath of countries that came to the forefront of customer experience delivery. Some have been a flash in the pan, while others have cemented their position as locations of choice. […]
Front-Office BPOs Must Be Wary of ‘Cool Technology’
The successful delivery of contact center services relies on the provision of quality customer experience and application of the right technological solutions. So it is clear that finding ways to interface both agents and end-users with technology that can facilitate a strong interaction goes far in driving customer loyalty. Many outsourcers already realize that finding […]
Outsourcers Need to Reboot Front-Office BPO Positioning
There will always be prospective clients who simply do not wish to buy a particular product or service. In the outsourcing industry, this has never been more pronounced; enterprise contact center decision-makers are encountering stiff resistance with regard to third-party delivery. This raises the matter of how contact center services’ providers can reboot the manner […]
The after-effects of Ontario’s minimum wage increase on the BPO industry
The topic of minimum wage hikes in Ontario has become a political hot potato of sorts, given that province’s upcoming election in June. Ryan Strategic Advisory is pleased to help cut through the partisan rhetoric with this guest analysis from Toronto resident and long-time BPO commentator Tarun George, who discusses the impact of this legislation […]