Security is the Omnipresent Factor in Work-at-Home Solutions
In the shadow of the 2017 Remote Working Summit taking place in Dallas this week, the opportunities for virtual customer experience delivery have never been more opportunistic for contact center outsourcers. The desire for affordable onshore solutions that provide high-value quality is pervasive across developed economies. However, with data protection understandably at the forefront of […]
Innovation Needed to Service US Hispanic Community
Unquestionably, the US Hispanic population has emerged as a very important consumer segment over the past two decades. Given this community’s sheer size and growing share of the economic pie, this comes as no surprise. However, with ongoing demographic changes, the traditional approaches associated with servicing American Hispanic consumers need updating. Thus, contact center outsourcers […]
Data Protection Must Be a Priority for BPO Vendors
At what point can any enterprise contact center executive say that their own processes around data protection are truly water tight? Unfortunately, in today’s environment where cybercrime, data theft and fraud are more commonplace than at any time in history, many customers are becoming justifiably concerned about how their personal information is stored. For BPO […]