Are BPOs Ready for a Recession?
The economic cycle dictates economies that perform well will eventually slow down. With so many demand markets having experienced significant expansion of late, it is no surprise that some economic forecasters now anticipate at least a mild contraction in growth in 2019. Should this occur, outsourcers must ask: How do we remain relevant? This is […]
Creativity Essential for Outsourcers in Face of UK Consumer Slowdown
One thing that BPO executives understand is that strong economic activity is the catalyst of expanded market share. After all, when consumers buy more products and services there is a greater need for third parties to ensure top-flight end-user care. However, the true test for outsourcers comes when there is uncertainty on the horizon and […]