Unrest Means BPOs Need to Leverage Europe’s Nearshore Diversity
No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to the Caucuses has been at the forefront of both outsourcer and client interest, due to the value that can be derived from language skills, a shift toward pro-business investment policies, and accessibility. However, […]
Recent Global Events Point to BCP’s CX Imperative
Photo used under creative commons licence from this contributor The old saying ‘when it rains, it pours’ certainly applies to the instability witnessed in recent weeks. In many cases, the disruptions that have rocked parts of the world had a direct impact on CX operators and their ability to support end-users seamlessly. This highlights the […]