Winnipeg Drives Canadian Customer Experience Value
As Canadian contact center outsourcing delivery evolves into a new decade, there is chatter around where best to house domestic customer experience operations. While a number of traditional regions within Canada continue to make strong cases for further captive and outsourced investment, the desire on the part of decision-makers to source scalable, cost-effective spots brings […]
Is Saskatchewan a Hidden North American BPO Alternative?
A trend among contact center outsourcers in North America is to find alternative delivery options. It is in this vein that new jurisdictions have presented to themselves in the US and Canada, many of which have not been part of the traditional BPO ecosystem. One such spot is the province of Saskatchewan, which seems to […]
Emerging Players Disrupting Canadian Front Office BPO
In any commercial space there is room for growth by the most innovative players. Front office BPO in Canada is no exception, and in recent times a number of its upstarts have established a strong commercial presence, based on both hard work and an innovative approach to providing customer experience management. Of late, ‘the great […]
Merchants’ Acquisition Highlights the Value of Canadian BPO
There’s never a dull moment in the world of front-office outsourcing. This week highlighted the fact that acquisition activity is ongoing, with the announcement that Merchants has purchased Toronto-based Millenium 1 Solutions. Going forward, the combined entity will be known as The Merchants Group. Most notably, this move helps the South African outsourcing powerhouse expands […]
The after-effects of Ontario’s minimum wage increase on the BPO industry
The topic of minimum wage hikes in Ontario has become a political hot potato of sorts, given that province’s upcoming election in June. Ryan Strategic Advisory is pleased to help cut through the partisan rhetoric with this guest analysis from Toronto resident and long-time BPO commentator Tarun George, who discusses the impact of this legislation […]
Innovating in French Language Delivery Essential to Success in Canadian Outsourcing
Outsourcers are rightly looking for opportunities to consolidate their own market positioning. One that should be top of mind for providers in Canada is the French-speaking consumer segment, which is an important part of success in this national market. Over the years, providing services in French has been part of many providers’ broader Canadian strategy; […]
CAD Hike a Reality-Check for Northern Nearshore Outsourcing
The citation ‘nothing lasts forever’ has a great deal of resonance to life in general. In the business context, it is especially accurate when describing the fluctuations between the Canadian Dollar and its US counterpart. As noted by many industry observers, the recent upward movement in the value of the CAD has increased Canada’s cost […]
Canada’s BPO Sector Confident Following Sourcing Decisions 2017
To paraphrase F. Scott Fitzgerald, in life there are no second acts. In the case of Canada’s BPO sector, this could be disputed. A week after the Sourcing Decisions 2017 conference held in Toronto by Nearshore Americas, the burst of frenetic enthusiasm among the event’s attendees has been palpable. The forum was a shot in […]
Sourcing Decisions Highlights Canadian BPO Opportunity
As winter’s snow transforms into the green shoots of spring, the best of outsourcing thought leaders, industry insiders and prospective clients prepare to gather in Canada’s largest city to debate the future of BPO north of the US border. Sourcing Decisions 2017 will act as a relaunch pad of sorts for a national industry that […]