Profiles in Emerging Outsourcer Success: 2023
Ryan Strategic Advisory is pleased to announce the publication of Profiles in Emerging Outsourcer Success: 2023. This is the second year in a row that Ryan Strategic Advisory has published this report, in which 5 of the most exciting up-and-coming outsourced contact center operators are featured. In this document, not only is each operator profiled, […]
Intersect-HP / Ventrica Deal Highlights CX Value of Partnering
Achieving the best possible outcomes in a CX setting relies on accessing top-flight talent and resources. For an outsourcer to do so, it must have the right footprint where it counts. These investments, spread out across different regions, are simply a cost of doing business for global BPOs. However, for players in the emerging category, […]
Digital Nomads Can Fuel Gig CX
Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they can practice their respective crafts. This includes everything from trading equities on the financial markets to contributing to the design of a new architectural project or teaching the nuances of Cold War history […]
BPO Site Choices Highlight the Need for Geographic Diversification
As the world continues to watch with uncertainty as emerging COVID19 variants impact all aspects of daily lives, forward-looking BPO players are planning accordingly. Despite the obvious changes in lifestyles and working models, customer management activities continue at a frenetic pace. This is positive in that consumers continue to purchase goods and services. But the […]