America and the Nearshore: 2025
Ryan Strategic Advisory is pleased to announce the publication of America and the Nearshore: 2025. This report is the annual analysis of key BPO / CX trends in the established and emerging destinations of Latin America and the Caribbean. With global political / economic uncertainty running at high levels, no outsourcing delivery region is immune […]
CrossConnect Forum Showcases Caribbean-UK CX Opportunities
Lockdowns have ended and the ‘new normal’ for business has arrived. Consequently, both outsourcers and their clients are seeking out new terrains, including places that even a few years ago may have been outside of consideration. This enthusiasm to sample new territories was highlighted at Nearshore Americas’ CrossConnect Forum event, held recently in London. It […]
NEW REPORT – NORTH AMERICA AND THE NEARSHORE
Ryan Strategic Advisory is pleased to announce the publication of North America and the Nearshore: the Search for Post-Pandemic Stability. This new, ground-breaking report covers the current trends in CX delivery within the American nearshore. Written by Director of Syndicated Research, Sean Goforth, this annual publication outlines the state of the industry and important competitive […]
itel Kingston Expansion Symbolizes Jamaica’s BPO Confidence
In the past 20 years, any number of offshore CX delivery locations have burst onto the scene only to quickly fizzle out. That cannot be said for the Caribbean’s leading CX destination Jamaica. Over a decade and a half, the island has delivered both digital and voice interactions for end-users in the English-speaking world. However, […]
Caribbean Positioned as a UK CX Delivery Alternative
Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user interaction and empower agents, all while dealing with COVID19. Beneath the surface though, many enterprises are actively exploring new delivery points as a way to reduce their risk exposure. This means looking beyond […]
Ryan Strategic Advisory White Paper on BPO in Grand Bahama Now Available
Ryan Strategic Advisory is pleased to have recently completed a white paper for the Grand Bahama Port Authority (GBPA), outlining its case as a nearshore delivery location for front-office BPO and contact center services. To download your complimentary copy of this white paper, please complete the form below. For any questions about the information contained […]
Haiti is Rapidly Running Out of BPO Runway
Few things are sadder in the outsourcing world than when a location fails to meet its delivery potential. Usually, in jurisdictions where BPO stakeholders work congruently to develop a sound environment for third party providers, they are able to attract at least some investment. In the case of Haiti though, this not been the case. […]
Outsource2Jamaica Needs to Chart Long-term BPO Strategy
The American Nearshore BPO success story continues to evolve, with two major events taking place this week. In the case of the Northern Nearshore, the 2018 Sourcing Decisions conference in Toronto will showcase the best and brightest Canada’s outsourcing sector has to offer. Further south in Montego Bay, the island of Jamaica puts its best […]
Caribbean BPO Must Define Itself at Montego Bay Conference
Currently, there is no shortage of prospective delivery points that are positioning themselves as logical spots for offshoring. This must be top of mind for investment promotion professionals and outsourcers who aim to showcase the Caribbean as an option to firms not already implanted in that region. However, industry watchers will be waiting to see […]
New Analyst Brief – A Sea Change Reaches The American Nearshore
Ryan Strategic Advisory is pleased to launch a new brief discussing trends in the American Nearshore, written by Sean Goforth, a member of the analyst team. This document encompasses Sean’s expertise covering BPO trends in this region over the past several years, in addition to data leveraged from the 2017 Ryan Strategic Advisory Front Office […]