BPOs: Lead with Comprehensive CX Service Offerings, Not Just AI!
As many in the CX universe converge in the beautiful American southwest for CCW Las Vegas, the mettle of outsourcers and their representatives attending this global event is sure to be tested. At one of the world’s largest customer experience forums, BPO participants from near and afar will do their best to stand out in […]
AI White Noise Muddying Today’s CX Waters
The extent to which the CX market remains confused around the role of artificial intelligence continues to confound both buyers and consumers. Since the hype cycle surrounding this technology took hold just over two years ago, enterprises and outsourcers alike have been left scrambling to find their AI path forward. In the case of the […]