America and the Nearshore: 2025
Ryan Strategic Advisory is pleased to announce the publication of America and the Nearshore: 2025. This report is the annual analysis of key BPO / CX trends in the established and emerging destinations of Latin America and the Caribbean. With global political / economic uncertainty running at high levels, no outsourcing delivery region is immune […]
Nicaragua Unrest Throws Spotlight on Central American BPO
Central America has welcomed vigorous growth in contact center services over the past decade. Providers and their clients have been enthusiastic about sourcing bilingual labor and facilities in this region at a fraction of the price of what would be paid in the US. However, with protests growing against President Daniel Ortega for cronyism and […]
Peter Ryan to Participate in Knoah Solutions’ Honduras Webinar
Ryan Strategic Advisory is pleased to announce that Peter Ryan will be participating in an upcoming webinar discussing Honduras as a BPO delivery location of choice. Titled ‘5 Reasons Why Skilled Buyers Choose Honduras’, this webinar takes place on February 14th at 1pm EST, and is being sponsored by Knoah Solutions. Ryan will be joined […]
New Analyst Brief – A Sea Change Reaches The American Nearshore
Ryan Strategic Advisory is pleased to launch a new brief discussing trends in the American Nearshore, written by Sean Goforth, a member of the analyst team. This document encompasses Sean’s expertise covering BPO trends in this region over the past several years, in addition to data leveraged from the 2017 Ryan Strategic Advisory Front Office […]