Europe and the Nearshore: 2025
Ryan Strategic Advisory’s annual barometer of outsourcing trends related to the European nearshore has now been published. Europe and the Nearshore: 2025 outlines the most factors impacting the delivery of third-party CX services from Central / Eastern Europe and various countries in the Middle East and Africa. “The business world has faced significant macro-level challenges […]
Latest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX […]
Eastern European BPO Resilient 6 Months After Ukrainian Invasion
Special commentary by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory About a month ago, a leading business service advisory hosted a webinar where analysts cautioned that BPO investment was moving westward across Europe. The conclusion they reached was that Lisbon was fast becoming a go-to locale for outsourcers looking to position for […]
Emerging Europe Business-Friendly City Rankings Crucial for BPOs
As outsourcers grapple with business contingency planning, it is imperative to find alternative options for front-line delivery. A common priority among executives is finding sites that perhaps were not previously on the radar, but which can host future customer experience deployments. This is especially critical in the European nearshore. It is in this context why […]