BPOs Must Focus Their Environmental Credentials in 2020
Now that the New Year’s celebrations are over it is important to be honest about the challenge of the decade ahead: climate change is real, and its impact on all aspects of life will only become more apparent. With frightening images dominating nightly news broadcasts, the outcry for action on climate issues has reached a […]
Getting Green Has Never Been More Important in Front Office BPO
It’s not easy being green, but it is clear that businesses have to be serious about the environment. Recent revelations around the acute need to improve all aspects of commercial activity cannot be lost on the contact center space, and it is time for outsourcers to step up. Not only is this green imperative due […]