America and the Nearshore: 2025
Ryan Strategic Advisory is pleased to announce the publication of America and the Nearshore: 2025. This report is the annual analysis of key BPO / CX trends in the established and emerging destinations of Latin America and the Caribbean. With global political / economic uncertainty running at high levels, no outsourcing delivery region is immune […]
Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
Profiles in Emerging Outsourcer Success: 2024
Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024. This is the third iteration of this report, and it highlights six rapidly-growing CX services players that should be on the radar of executives across the […]
New Report – Offshore BPO Confidence Index 2022
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. The previous iteration of this report was published in early December last year. Executives participating in this study […]
NEW REPORT – NORTH AMERICA AND THE NEARSHORE
Ryan Strategic Advisory is pleased to announce the publication of North America and the Nearshore: the Search for Post-Pandemic Stability. This new, ground-breaking report covers the current trends in CX delivery within the American nearshore. Written by Director of Syndicated Research, Sean Goforth, this annual publication outlines the state of the industry and important competitive […]
itel Expansion a Nearshore Success Story
Outsourcers should think big in the second half of 2021. itel certainly is, by embarking on a significant expansion plan that positions it optimally for clients. But, what is key in the itel story is its embrace of the American nearshore as its base of CX delivery. This strategy has served this growing firm well […]
Political Tumult Hastens a Consolidated American Nearshore
Ryan Strategic Advisory analyst Sean Goforth provides special guest commentary on the impact of political changes in the American nearshore on the region’s front-office outsourcing community. Last week I sat in a filled Mexico City amphitheater as Alberto Fernández, president-elect of Argentina, outlined his vision for Latin American integration. “It is an axis to create […]
KM2 Solutions Colombian Expansion Reflects Steady Nearshore Strategy
One of the most exciting things for any organization in BPO is to see a well thought out plan come together. This can encompass strategies related to vertical market penetration, channel choices, back-office functions or technology elements. In the case of US provider KM2 Solutions , the deliberate strategy to exclusively embrace the nearshore as […]
New Analyst Brief – A Sea Change Reaches The American Nearshore
Ryan Strategic Advisory is pleased to launch a new brief discussing trends in the American Nearshore, written by Sean Goforth, a member of the analyst team. This document encompasses Sean’s expertise covering BPO trends in this region over the past several years, in addition to data leveraged from the 2017 Ryan Strategic Advisory Front Office […]
Local Vendors at the Heart of Nearshore BPO Innovation
Outsourcing in the Americas is comprised of a patchwork of players. And, in the domain of the nearshore, some of the most exciting activity in front-office BPO seems more to be coming from local providers anxious to make a name for themselves. As nearshoring matures, this new wave of home-grown entrepreneurs is refreshing, as it […]