Rapid Shift to Home-Working Must be Done Prudently
As outsourcers around the world cope with the onslaught of the coronavirus pandemic, many face the delicate balancing act of embracing home-working while preserving business continuity. The decision to virtualize as much of a contact center’s workforce as possible simply makes sense, both from the standpoint of seamless customer experience delivery and for the sake […]
Consult TBT Analysis: GDPR – Just over 250 days left!
Ryan Strategic Advisory is pleased to provide an essential piece of reading for all parties interested in the impact of the General Data Protection Regulation (GDPR). Written from a UK perspective, it outlines what all businesses (including contact centers) need to keep in mind before the GDPR goes live in May, 2018. A big thanks […]