Convergys Acquisition by Concentrix Spells Opportunities for Mid-Market Players

Concentrix Convergys Consolidation BPO Outsourcing

The ongoing M&A activity in contact center services took on a new scale with the announced acquisition of Convergys Corporation by Synnex, the parent firm of Concentrix.  And while this announcement has been lauded, it also points to a new era of mega-vendor consolidation that may make enterprise buyers fearful of a tightening supplier market.  […]