Rapid Shift to Home-Working Must be Done Prudently
As outsourcers around the world cope with the onslaught of the coronavirus pandemic, many face the delicate balancing act of embracing home-working while preserving business continuity. The decision to virtualize as much of a contact center’s workforce as possible simply makes sense, both from the standpoint of seamless customer experience delivery and for the sake […]
Coronavirus pandemic beckons BPO Contingency Planning
As the planet shakes amid the onset of the swift spreading coronavirus, no sector of the economy is immune. In the outsourced contact center space, providers across the globe are aiming to shore up their clients’ customer experience needs while at the same time maintaining maximum compliance within their own operations. The key to this […]