Impact Sourcing is Essential for Front-Office BPOs
The outsourcing industry owes its existence to providers constantly striving to innovate around service delivery. However, in order to sustain itself, new approaches that marry the benefits of efficient end-user management and corporate social responsibility in the form of impact sourcing will be a major element to the future of front-office BPO. To date, this […]
Harambee Disrupts South African BPO Using Impact Sourcing
Momentum around South Africa’s outsourcing sector continues in 2019, with that country’s BPO stakeholders charging forward into offshore markets new and old. This comes on the heels of a number of major initiatives and promotions engineered by South African outsourcing leaders. One of the most interesting angles is how impact sourcing initiatives are facilitating investment. […]
Alorica Innovating in CSR with MLBA
Corporate efforts to act in a socially responsible fashion are more pronounced today than at any other time in recent history. Across sectors, there is a recognition among decision-makers that there needs to be a structure in place at the enterprise level to tackle community and environmental ills. Not only do these efforts mean a […]