India is the Most Favored Offshore CX Delivery Location in 2024
The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains the title of most favored offshore CX delivery destination in 2024, according to this year’s Front Office CX Omnibus Survey by Ryan Strategic Advisory. This marks the second year in a row that […]
Key Takeaways from Transcom’s Tech Hub in Zagreb
One of the things that keeps the CX space interesting is getting to see up close and personal innovative ways of reshaping the relationship between enterprises and consumers. Recently, Ryan Strategic Advisory had the opportunity to do just that during a visit to Transcom’s digital CX lab (Transcom Tech Hub) in bustling Zagreb, Croatia. In […]
Ryan Strategic Advisory and Anikanov.com Publish Balkans Front Office BPO Report
Anikanov.com and Ryan Strategic Advisory, as part of the CxOutsourcers network, are pleased to announce the publication of their report that focuses on the contact center outsourcing opportunity to be found in the Balkans. This report provides prospective and existing investors with a strategic overview of what is seen as among the last cost-effective nearshore […]