Zimbabwe has a Long Way to Go to Become a BPO Delivery Destination
“What’s the next location for offshore delivery?” This is a question that is frequently asked of analysts who cover the outsourcing sector. But, the global environment is not as simple as visiting Baskin Robbins and selecting from thirty-one flavors – the right elements need to be in place before a decision to invest can be […]
Cuba is a Long Way from Delivering Offshore Contact Center Services
Since Barack Obama and Raul Castro began thawing US – Cuban relations, a great deal of speculation has arisen over the island nation’s commercial potential. And, while there are certainly opportunities that appear evident as Cuba’s economy liberalizes, it is unlikely that offshore contact center delivery is immediately among them. From the perspectives of a […]