Breaking Down CxOutsourcers 2026 in Ottawa
As members of the international BPO community return to their homebases following CxOutsourcers last week, the time has come for reflection on the key themes that emerged from the 2026 mindshare gathering. Held in Ottawa at the venerable Chateau Laurier, the 7th iteration of this annual event opened the eyes and minds of delegates across […]
CxOutsourcers Live Q&A Highlights Key BPO COVID19 Priorities
Since March, the contact center outsourcing community has been debating how the post-COVID19 normal will look. And there is no clear answer to this challenging question. This subject (and many more) were highlighted in a CxOutsourcers live Q&A session, held exclusively for executives at front-office BPO operations on April 29th. Customer experience experts Melissa O’Brien, […]
CxOutsourcers 2019 Highlights an Evolving Industry
BPO providers that specialize in front-office delivery have long been in agreement that they are participating in an evolving industry. Whether it be where work is being delivered from, how processes are being used to drive quality, or the interface that end-users interact with—contact center support in 2019 is very different than it was even […]
Philippines Most Favored Offshore Location in 2019
The 2019 Ryan Strategic Advisory 2019 Front Office Omnibus Survey sounded the views of nearly 500 enterprise contact center decision-makers in North America, the UK, Australia, France and Germany. The results, which gauged the most favored offshore contact center delivery locations, have been tabulated. For the second year in a row, The Philippines stands as […]
In BPO Delivery, Infrastructure Reliability is Crucial
The current global customer experience delivery industry is a diverse set of players. But despite possible philosophical disagreements on the best way to achieve seamless end-user service, there’s one element that those delivering from overseas will be unanimous on: the need for top-rate infrastructure. Without this, there is significant chance that interactions will be compromised, […]
Top 5 Offshore Contact Center Locations Unveiled at CxOutsourcers 2019
Ryan Strategic Advisory is pleased to announce that it will unveil the much-anticipated top 5 most favored offshore contact center delivery points for 2019 at the upcoming exclusive CxOutsourcers event, which will be held on March 25 – 26. CxOutsourcers brings together top-level customer experience services executives and market analysts from around the world in […]
CxOutsourcers 2019 Drives Front-Office BPO Excellence
Without a doubt, one of the most important issues that contact center outsourcing executives face in strategic decision-making is how best to turn problems into opportunity. There are a number of ways that this can be addressed, but experienced players understand that engaging with experts in a neutral forum is one of the most efficient […]