BPOs Can’t Delay Bolstering Cybersecurity Capabilities
No one should underestimate the extent to which digital crime continues to menace businesses across sectors. High profile hacks are regularly reported, and the impact on individuals affected is so great that it is nearly impossible to quantify. It was with this backdrop that Huntress and Ryan Strategic Advisory recently hosted a thought-leadership lunch in […]
CX Fraud Prevention a BPO Sweet Spot
For CX leaders, the need to guard against the threat of fraud is essential. Bad actors have never been as pervasive or as sophisticated as they are today. Contact centers are bombarded daily by fraud, malware, and other bids to access sensitive data, placing immense pressure on CX leaders and their ever-scarce resources. These matters […]