Latest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX […]
Latest Research – Europe and the Nearshore: 2023
Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership report, Europe and the Nearshore: Between Geopolitics, Recession and Resilience. Written by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory, this document outlines the key facets of outsourcing delivery in Central / Eastern Europe and North Africa. Among the most […]
New Report – Offshore BPO Confidence Index 2022
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. The previous iteration of this report was published in early December last year. Executives participating in this study […]
yoummday Makes Solid CX Gains With ICON Acquisition
The summer months can be quiet in the CX market. Granted, interactions often spike as consumers ramp up vacation plans, which certainly has been the case this year, as seen with the chaos associated with travel. However, during this period outsourcing players tend to avoid big strategic moves. This consensus was shattered with the recent […]
THE EUROPEAN NEARSHORE: Dynamism in the Face of a Pandemic
Ryan Strategic Advisory is pleased to release its newest research from nearshore analyst Sean Goforth, titled THE EUROPEAN NEARSHORE: Dynamism in the Face of a Pandemic. This report delves into the key elements of contact center delivery in Central & Eastern Europe and North Africa, specifically supporting end-users in Western Europe. The report leverages key […]