Political Disruptions Underline Offshoring Risks
Since March, business continuity in contact centers has become a pressing issue. This makes a great deal of sense given the pervasive impact of COVID19, and so it is right from the perspective of risk mitigation to address this virus’ impact on customer experience. But CX executives should not lose sight of other elements that […]
Emerging Players Disrupting Canadian Front Office BPO
In any commercial space there is room for growth by the most innovative players. Front office BPO in Canada is no exception, and in recent times a number of its upstarts have established a strong commercial presence, based on both hard work and an innovative approach to providing customer experience management. Of late, ‘the great […]