ESG Essential to BPO Competitiveness
Today’s commercial reality is much different than even a few short years ago. In 2023, consumers and employees place a greater emphasis on the type of organization they buy from and work for. The concept of Environmental, Social and Governance, otherwise known as ESG, should not be ignored by any business executive, no matter the […]
Enterprises are Prioritizing Diversity in CX – Outsourcers Should Follow Suit
One of the most important changes in CX delivery is a recognition that organizations can do more when they focus on being as inclusive as possible. This trend has become even more important in the past year, with many executives in contact center management actively promoting more social diversity in their operations. Captive customer management […]