EDOs Must Be Bold in 2022 to win CX Investment
There are times to play it safe, and times for a riskier approach. When it comes to luring new CX investment to jurisdictions, economic development officers (EDO) can no longer take a business-as-usual approach. The need for locations to differentiate themselves has never been so intense. This means ensuring a thorough, multidimensional approach to investment […]
IPAs Need to Map Out a Post-COVID19 BPO Strategy
Since the onset of COVID-19, front-office BPO providers have had to rethink how they do business. And fast. In short order, executive teams have made decisions that take into account operational restrictions mandated by local authorities, alongside the evolving needs of their clients. Now, as developed and developing economies begin returning to business-as-usual, investment promotion […]