New Report – Offshore BPO Confidence Index 2022
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. The previous iteration of this report was published in early December last year. Executives participating in this study […]
New Report Available – Driving Global Business Service Delivery Excellence From Egypt
Ryan Strategic Advisory is pleased to announce the publication of the third in a series of three white papers on the Egyptian outsourcing value proposition. Titled Driving Global Business Service Delivery Excellence From Egypt, this report explains the competitive advantages that Egypt brings to the table for international investors interested in leveraging this destination for […]
THE EUROPEAN NEARSHORE: Dynamism in the Face of a Pandemic
Ryan Strategic Advisory is pleased to release its newest research from nearshore analyst Sean Goforth, titled THE EUROPEAN NEARSHORE: Dynamism in the Face of a Pandemic. This report delves into the key elements of contact center delivery in Central & Eastern Europe and North Africa, specifically supporting end-users in Western Europe. The report leverages key […]
Ryan Strategic Advisory Publishes White Paper with ITIDA – Egypt’s Role in the Evolution of Global BPO
Ryan Strategic Advisory is pleased to announce that it has published a white paper in partnership with the Information Technology Investment Development Agency (ITIDA) of Egypt. This document, titled Egypt’s Role in the Evolution of Global BPO, provides a spotlight on how this country has navigated a pathway to being among the most sought-after delivery […]
Ryan Strategic Advisory Publishes White Paper for Xceed
Ryan Strategic Advisory is please to announce that it has published a white paper for leading Egyptian contact center services provider Xceed. Over the past few years, the Egyptian contact center offshoring sector has truly re-asserted itself as a force to be reckoned with in terms of customer experience delivery excellence. Xceed, which is one […]
Flight Cancellations Highlight Perception Problem for Egyptian BPO
Sometimes perception is reality. This pop culture cliché speaks volumes to the fact that for many people there is little willingness to pull back the curtain in order to examine a situation in-depth. This is a challenge for many BPO players as they position their offshore offerings to prospective buyers, as highlighted over the past […]
Egypt is Solidifying its BPO Comeback
The world is an unstable place. More outsourcing executives and their clients are conscious of the instability that is touching both offshore and nearshore front-office delivery locations, and this is placing considerable pressure on site selection strategies. But, one country where the news continues to be positive is Egypt. Its stakeholders have managed to maintain […]
Will a New Dawn Break on Egyptian BPO?
One constant in BPO delivery is that nothing stays the same for very long. Just consider how different offshore and nearshore destinations were perceived a decade ago. Admittedly, back then there were far fewer locations vying for outsourcing investment, but among the most sought after was Egypt, which had emerged as a top choice for […]