Unrest Means BPOs Need to Leverage Europe’s Nearshore Diversity
No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to the Caucuses has been at the forefront of both outsourcer and client interest, due to the value that can be derived from language skills, a shift toward pro-business investment policies, and accessibility. However, […]
2021 Business Friendly Cities Index Highlights European Nearshore Opportunities
Photograph of Ljubljana used under creative commons licence from pixelsblue Business continuity is one of the most important CX drivers in 2021 and a key European nearshore driver. There is no question that outsourcers are actively seeking new opportunities to diversify their delivery risk profile by leveraging new, and in some cases less obvious, destinations. […]
Emerging Europe Business-Friendly City Rankings Crucial for BPOs
As outsourcers grapple with business contingency planning, it is imperative to find alternative options for front-line delivery. A common priority among executives is finding sites that perhaps were not previously on the radar, but which can host future customer experience deployments. This is especially critical in the European nearshore. It is in this context why […]