ESG Essential to BPO Competitiveness
Today’s commercial reality is much different than even a few short years ago. In 2023, consumers and employees place a greater emphasis on the type of organization they buy from and work for. The concept of Environmental, Social and Governance, otherwise known as ESG, should not be ignored by any business executive, no matter the […]
Getting Green Has Never Been More Important in Front Office BPO
It’s not easy being green, but it is clear that businesses have to be serious about the environment. Recent revelations around the acute need to improve all aspects of commercial activity cannot be lost on the contact center space, and it is time for outsourcers to step up. Not only is this green imperative due […]