Europe and the Nearshore: 2026
Ryan Strategic Advisory is pleased to announce the release of its latest publication, Europe and the Nearshore: 2026. This report is the most up to date analysis of key CX / BPO trends as they relate to Central & Eastern Europe, the Middle East and Africa, with a special emphasis on enterprise procurement shifts in […]
Latest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX […]
Latest Research – Europe and the Nearshore: 2023
Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership report, Europe and the Nearshore: Between Geopolitics, Recession and Resilience. Written by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory, this document outlines the key facets of outsourcing delivery in Central / Eastern Europe and North Africa. Among the most […]
NEW REPORT – Europe and the Nearshore in 2022
Ryan Strategic Advisory has published a new report on the impact of CX service delivery in Europe’s nearshore following the invasion of Ukraine by Russia earlier this year. Written by Sean Goforth, Ryan Strategic Advisory’s Director of Syndicated Research, this report heavily leverages findings from the recently-published 2022 Front Office CX Omnibus Survey, which sounded […]
Alorica Expansion Confirms Bulgaria is a Market on the Move
In the domain of offshore outsourcing, sometimes locations pop up that just feel right for providers. Over the past several years, there have been a swath of countries that came to the forefront of customer experience delivery. Some have been a flash in the pan, while others have cemented their position as locations of choice. […]
European Home-Agent Dynamic Begins to Take Shape
The adoption of home-based agents has been a very US-centric contact center phenomenon. This is a business model that has proven effective in driving strong levels of customer experience for enterprises across sectors. But, despite a solid track record, it has been slow to spread in Europe. However, the tide may be shifting, as front-office […]