Europe and the Nearshore: 2025
Ryan Strategic Advisory’s annual barometer of outsourcing trends related to the European nearshore has now been published. Europe and the Nearshore: 2025 outlines the most factors impacting the delivery of third-party CX services from Central / Eastern Europe and various countries in the Middle East and Africa. “The business world has faced significant macro-level challenges […]
Egypt BPO Poised for Growth in 2025
There are few offshore destinations with as much BPO legacy than Egypt. The leaders from across its outsourcing ecosystem have used the past two decades wisely. Today, Egypt stands at the ready to not only absorb more CX-driven business processes but is poised to make an impact in the lucrative value-add service sectors. In […]
North Macedonia is Europe’s Nearshore BPO Location to Watch
Long gone are the days of new outsourcing locations popping up almost overnight. In 2024, the reality is that few jurisdictions have not been prospected. In the European nearshore, over the past two decades a tapestry of countries have presented themselves as the logical ‘next big thing’ for outsourcers and their clients. But, in this […]
Kosovo Emerging as a Hidden BPO Gem in Europe’s Nearshore
There are fundamental shifts taking place in offshore delivery. Geographic options once deemed de facto destinations for servicing specific countries and language groups have been shaken up over the past few years. Now, there are new alternatives that are becoming part of the broader offshoring discussion. In this context, Kosovo has begun to take center […]
Latest Research – Europe and the Nearshore: 2023
Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership report, Europe and the Nearshore: Between Geopolitics, Recession and Resilience. Written by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory, this document outlines the key facets of outsourcing delivery in Central / Eastern Europe and North Africa. Among the most […]
yoummday Makes Solid CX Gains With ICON Acquisition
The summer months can be quiet in the CX market. Granted, interactions often spike as consumers ramp up vacation plans, which certainly has been the case this year, as seen with the chaos associated with travel. However, during this period outsourcing players tend to avoid big strategic moves. This consensus was shattered with the recent […]
Unrest Means BPOs Need to Leverage Europe’s Nearshore Diversity
No offshore region has garnered more interest of late than Europe’s nearshore. This collection of countries that spans from Central Europe to the Caucuses has been at the forefront of both outsourcer and client interest, due to the value that can be derived from language skills, a shift toward pro-business investment policies, and accessibility. However, […]
Ryan Strategic Advisory Publishes White Paper with Invest in Georgia
Ryan Strategic Advisory is pleased to announce that it has completed a white paper in partnership with Invest in Georgia. Titled ‘Nearshore Central and Eastern European Opportunity’, this document analyses the evolving nature of Central and Eastern Europe’s BPO delivery market. It goes into detail about the emergence of the Republic of Georgia as a […]
THE EUROPEAN NEARSHORE: Dynamism in the Face of a Pandemic
Ryan Strategic Advisory is pleased to release its newest research from nearshore analyst Sean Goforth, titled THE EUROPEAN NEARSHORE: Dynamism in the Face of a Pandemic. This report delves into the key elements of contact center delivery in Central & Eastern Europe and North Africa, specifically supporting end-users in Western Europe. The report leverages key […]
2021 Business Friendly Cities Index Highlights European Nearshore Opportunities
Photograph of Ljubljana used under creative commons licence from pixelsblue Business continuity is one of the most important CX drivers in 2021 and a key European nearshore driver. There is no question that outsourcers are actively seeking new opportunities to diversify their delivery risk profile by leveraging new, and in some cases less obvious, destinations. […]