India is the Most Favored Offshore CX Delivery Point in 2025
Ryan Strategic Advisory’s annual sounding of enterprise contact center buyers indicates that for the third straight year, India is the most-favored offshore destination for customer experience delivery. The 2025 CX Technology and Global Services Survey collated the views of 819 captive contact center leaders in 12 national demand markets based in Western Europe, Asia-Pacific and […]
Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
4 Emerging Offshore CX Locations to Watch
There is ample reason to assume that 2025 will hold a great deal of change for both CX players and their respective clients. And while the impact of AI-driven tools on shifting the delivery dynamic cannot be underestimated, the idea that overseas support will disappear in the near to medium term remains unrealistic and unlikely. […]
Latest Research – CX Offshore Trends in Asia-Pacific
Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership document, CX Offshore Trends in Asia-Pacific, written by Research Partner Sean Goforth. This is the first formal report published by Ryan Strategic Advisory on what is arguably the region with the longest legacy of providing front-line services to an expanding list of […]
5 Musts for Emerging Offshore Destinations
There can be no doubt that while the the CX offshore delivery environment is flattening as 2024 winds down, there are still new destinations that are popping up to tempt contact center executives. Two recent examples include North Macedonia, which has drawn significant interest among European BPOs and their clients, as well as Fiji, a […]