Front-Office BPO Diversification Key to Strong 2018
If the Q1 results are an indicator, 2018 is off to a good start for publicly-traded front-office BPOs. Anecdotal discussions with executives in this space bolster optimism for the rest of the year. However, in order for these same providers (as well as those that are not being traded on equity exchanges) to continue 2018 […]
Mixed 2017 Results a Clarion Cry for Outsourcers to Diversify
By now, the financial results of most publicly-traded BPO players have been published, exposing some interesting trends. As with every reporting period, some outsourcers performed better than others, but what is certainly intriguing is how those over-achievers have managed to best the competition. If there is one lesson learned from 2017, it will be that […]