European Home-Agent Dynamic Begins to Take Shape
The adoption of home-based agents has been a very US-centric contact center phenomenon. This is a business model that has proven effective in driving strong levels of customer experience for enterprises across sectors. But, despite a solid track record, it has been slow to spread in Europe. However, the tide may be shifting, as front-office […]
Consult TBT Analysis: GDPR – Just over 250 days left!
Ryan Strategic Advisory is pleased to provide an essential piece of reading for all parties interested in the impact of the General Data Protection Regulation (GDPR). Written from a UK perspective, it outlines what all businesses (including contact centers) need to keep in mind before the GDPR goes live in May, 2018. A big thanks […]