2021’s Best in CX BPO Analysis

CX BPO

By Sean Goforth With dashed expectations of a return to normal life, the second year of COVID-19 has been a deadly and frustrating staccato of starts and stops. The silver lining, as it were, is that many continue to enjoy work-from-home. But also, it has proven a banner year for shrewd analysis of the BPO […]